Terms of Service
Welcome to Emirates Kids.
These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, place an order, contact our support team, or use any service provided by Emirates Kids.
By accessing our website or purchasing from us, you agree to follow these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
We aim to provide a friendly, safe, transparent, and family-focused shopping experience for customers in the United Arab Emirates.
Please read these terms carefully before using our website, and contact us if you have any questions before placing an order.
These terms are written to support clear ecommerce practices, customer transparency, and responsible online selling expectations.
Section 1: Company Information 🏢
This website is operated by Emirates Kids, a family-focused online store offering children’s products, educational toys, creative items, and helpful products for parents and little ones.
Our company information is provided so customers can clearly identify the business they are purchasing from and contact us when needed.
Company Name: Emirates Kids
Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates
Warehouse Address:
29 Kap Pin Long
Sai Kung District, New Territories
Hong Kong
Email: support@emirateskids.ae
Some products may be stored, processed, packed, or shipped through our warehouse facility in Hong Kong, depending on product availability and fulfillment requirements.
Customers should use our support email for all order questions, product concerns, return requests, refund requests, and general customer service matters.
Section 2: Acceptance of These Terms ✅
By using the Emirates Kids website, you confirm that you have read, understood, and agreed to these Terms of Service.
These terms apply to all website visitors, customers, buyers, browsers, and anyone who interacts with our website or services.
If you do not agree with these terms, you should not use our website or place an order with us.
Your continued use of the website after any updates to these terms means you accept the updated version.
We recommend reviewing this page regularly so you stay informed about the terms that apply to your shopping experience.
Section 3: Eligibility to Use Our Website 🧸
Our website is intended for adults, parents, guardians, caregivers, and individuals who are legally able to make online purchases.
Although Emirates Kids sells children’s products, the website is not intended to be used directly by young children without adult supervision.
By placing an order, you confirm that you are legally capable of entering into a purchase agreement and providing accurate information.
You also agree that any purchases made through your account, device, email address, or payment method are your responsibility.
If you are shopping on behalf of a child or family member, you are responsible for ensuring that the chosen products are appropriate for the child’s age, needs, and supervision level.
Section 4: Website Use and Customer Responsibilities 🌐
You agree to use our website only for lawful, personal, and non-commercial shopping purposes unless we have given written permission for another use.
You must not misuse the website, attempt to interfere with its operation, copy its content without permission, upload harmful code, or engage in fraudulent activity.
You are responsible for ensuring that your device, internet connection, browser, and account information are secure when using our website.
You agree not to use false details, impersonate another person, or provide misleading information when placing an order or contacting us.
We reserve the right to restrict access, cancel orders, or refuse service if we believe the website is being misused or our policies are being violated.
Section 5: Product Information and Availability 🎁
We do our best to present product information, images, descriptions, prices, features, sizes, materials, and availability as accurately as possible.
However, product colors, packaging, measurements, and appearance may vary slightly due to screen settings, supplier updates, manufacturing differences, or photography conditions.
Product availability may change at any time, and an item shown as available on the website may become unavailable before or after an order is placed.
If a product is unavailable after your order has been placed, we may contact you to offer a replacement, wait option, cancellation, refund, or another suitable solution.
Customers are encouraged to read product descriptions carefully before purchasing, especially details relating to age suitability, product use, materials, dimensions, and safety guidance.
Section 6: Pricing, Currency, and Payment 💳
All prices on the Emirates Kids website are displayed in UAE currency unless otherwise stated.
Customers should review the final order total before completing checkout.
We aim to show product prices, shipping fees, discounts, and checkout charges clearly so customers can make informed purchase decisions.
Payment must be completed through the available payment methods shown at checkout, and orders may not be processed until payment is successfully confirmed.
If there is a pricing error, technical error, payment issue, or suspected misuse of a discount, we reserve the right to correct the issue, cancel the order, or contact the customer before proceeding.
Section 7: Orders and Order Confirmation 🛒
When you place an order with Emirates Kids, you are making an offer to purchase the selected products under these Terms of Service.
After checkout, you may receive an order confirmation by email, but this does not always mean that the order has been fully accepted, packed, or shipped.
We may review orders for availability, payment confirmation, address accuracy, fraud prevention, and compliance with our policies.
We reserve the right to refuse, cancel, or limit any order if we reasonably believe there is an error, stock issue, payment issue, suspicious activity, or violation of these terms.
If your order is cancelled after payment has been received, we will arrange an appropriate refund according to our refund process.
Section 8: Shipping and Delivery 🚚
Emirates Kids currently ships orders within the United Arab Emirates.
A flat shipping fee of Dhs. 15.00 AED applies to UAE deliveries unless otherwise stated on the website or at checkout.
Orders are usually processed within 1–2 business days, excluding weekends, public holidays, and periods of high order volume.
After processing, estimated delivery may take approximately 7–15 business days, depending on product availability, courier operations, location, customs processing where applicable, and other delivery conditions.
Customers are responsible for providing a complete and accurate shipping address, phone number, and email address at checkout to avoid delays, failed deliveries, or additional delivery issues.
Section 9: Returns, Refunds, and Exchanges 🔄
Emirates Kids offers a 30-day return policy, which means customers may request a return within 30 days from the date they receive their order.
To be eligible for return, items must generally be unused, unworn, unwashed, undamaged, complete, and in their original packaging with any included accessories, manuals, labels, or parts.
Approved refunds are usually processed within 10 business days after we receive and inspect the returned item.
Banks, card providers, and payment processors may take additional time to post the refund.
Customers must contact us at support@emirateskids.ae before sending any return, because items returned without approval or instructions may not be accepted.
Section 10: Damaged, Defective, or Incorrect Products 🔎
We kindly ask customers to inspect their order as soon as it arrives.
If something appears damaged, defective, incorrect, incomplete, or not as expected, please contact us promptly.
To help us review the issue properly, customers should provide their order number, clear photos or videos of the product, photos of the packaging, and a short explanation of the concern.
Once we receive the information, we will review the case and may offer a replacement, refund, exchange, store credit, missing part solution, or another suitable resolution depending on the situation.
Damage caused by misuse, incorrect assembly, lack of supervision, improper handling, normal wear and tear, or failure to follow product instructions may not qualify for a refund or replacement.
Section 11: Customer Account and Information Accuracy 📋
Customers may be able to create an account, submit personal details, place orders, or contact us through website forms and checkout pages.
You agree to provide accurate, complete, and up-to-date information when using our website.
This includes your name, email address, phone number, billing address, and shipping address.
Emirates Kids is not responsible for delays, failed deliveries, missed support responses, or order issues caused by incorrect or incomplete customer information.
You are responsible for keeping your account login details confidential and for any activity that occurs through your account.
Section 12: Privacy, Data, and Communications 🔐
Your privacy is important to us, and our collection, use, storage, and sharing of personal information is explained in our Privacy Policy.
We may collect and use customer information to process orders, arrange shipping, provide support, manage returns and refunds, improve our website, prevent fraud, and communicate with customers.
By using our website, you agree that we may contact you by email, phone, or other available methods for order updates, support matters, delivery issues, and service-related communications.
Promotional messages may be sent where permitted.
Customers may unsubscribe from marketing emails while still receiving important order-related messages.
Section 13: Google Ads, Google Merchant Center, and Marketing 📣
Emirates Kids may use Google Ads, Google Merchant Center, Google Analytics, Google Tag Manager, pixels, cookies, and similar tools.
These tools help us promote our products, measure website performance, and improve the customer shopping experience.
They may help us understand product views, ad clicks, cart activity, purchase activity, traffic sources, and general website behavior.
We aim to provide accurate product information, fair pricing, clear policies, and transparent checkout details to support responsible advertising and shopping experiences.
Customers can manage certain cookie, browser, and advertising preferences through their device, browser, or Google account settings.
Section 14: Product Safety and Parental Supervision 🧒
Emirates Kids cares about children’s enjoyment, creativity, comfort, and learning.
Customers are responsible for choosing products that are suitable for the child’s age, ability, and needs.
Product descriptions may include age recommendations, safety notes, usage instructions, or supervision guidance, and customers should read these carefully before purchase and use.
Some products may contain small parts, moving parts, accessories, packaging, batteries, magnets, inflatable components, craft materials, or other elements that require adult supervision.
Parents, guardians, and caregivers are responsible for ensuring that products are used safely, appropriately, and according to any instructions provided.
Section 15: Promotions, Discounts, and Offers 🏷️
From time to time, Emirates Kids may offer discounts, promotions, bundles, limited-time offers, free gifts, coupon codes, or special campaigns.
Promotions may be subject to specific conditions, including expiry dates, minimum order values, product exclusions, stock availability, one-use limits, or other restrictions shown on the website or offer communication.
We reserve the right to correct, modify, suspend, or cancel promotions if there is a technical error, pricing error, misuse, abuse, or unexpected issue.
Discount codes cannot always be combined with other offers unless clearly stated.
If a customer misuses a promotion, creates multiple accounts to abuse an offer, or uses a code in a way that violates the promotion terms, we may cancel the order or remove the discount.
Section 16: Intellectual Property and Website Content 🎨
All website content, including text, images, graphics, logos, product descriptions, page designs, icons, banners, videos, layout, branding, and other materials, belongs to Emirates Kids or our content providers unless otherwise stated.
You may view and use the website for personal shopping purposes.
You may not copy, reproduce, modify, distribute, sell, scrape, or exploit our content without written permission.
Our brand name, website style, product presentation, and original content are important parts of the Emirates Kids identity.
We reserve the right to take appropriate action if our website content, brand assets, or materials are copied or misused.
Section 17: Third-Party Services and External Links 🔗
Our website may use or connect to third-party services such as payment processors, courier partners, ecommerce platforms, analytics providers, advertising platforms, review tools, social media platforms, and customer support tools.
These services may operate under their own terms, privacy policies, security standards, and processing practices.
Our website may also include links to external websites, social pages, courier tracking pages, payment pages, or other resources that are not fully controlled by Emirates Kids.
We are not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites or services.
Customers should review third-party terms and privacy policies before using external services connected to their order or website experience.
Section 18: Limitation of Liability ⚠️
We work hard to provide a reliable, friendly, and high-quality shopping experience.
However, we cannot guarantee that the website will always be error-free, uninterrupted, or available at all times.
To the extent permitted by applicable law, Emirates Kids will not be responsible for indirect, incidental, special, consequential, or unexpected losses arising from website use, product misuse, delivery delays, technical issues, or circumstances outside our reasonable control.
Our responsibility for any order-related issue will generally be limited to the amount paid for the product involved, unless applicable law requires otherwise.
Nothing in these terms is intended to remove or reduce any consumer rights that cannot legally be excluded under applicable law.
Section 19: Events Beyond Our Control 🌦️
Sometimes delays, interruptions, or service issues may happen because of circumstances beyond our reasonable control.
These may include courier delays, customs processing, public holidays, weather events, natural disasters, supply chain disruptions, warehouse delays, internet outages, payment provider issues, government actions, legal restrictions, or other unexpected events.
If such an event affects your order, delivery, website access, or customer service response, we will try to communicate with you and resolve the issue as soon as reasonably possible.
Emirates Kids will not be responsible for delays or failures caused by events that we could not reasonably prevent or control.
We appreciate our customers’ patience and understanding when unexpected situations affect normal service timelines.
Section 20: Governing Law and Dispute Resolution ⚖️
These Terms of Service are intended to be interpreted in a manner consistent with applicable laws and consumer protection expectations in the United Arab Emirates.
If a concern arises, we encourage customers to contact us first at support@emirateskids.ae so we can try to resolve the matter in a friendly and fair way.
Many concerns can be resolved quickly through clear communication, order review, photos, tracking checks, or support assistance.
If a dispute cannot be resolved directly, the matter may be handled through appropriate legal or regulatory channels available in the United Arab Emirates.
Nothing in these terms prevents customers from using rights or remedies available under applicable consumer protection laws.
Section 21: Updates to These Terms and Full Business Information 📝
Emirates Kids may update these Terms of Service from time to time.
Updates may reflect changes in our website, products, policies, payment methods, shipping practices, legal requirements, advertising tools, or business operations.
Any updated version will be posted on this page, and the updated terms will apply from the time they are published unless otherwise stated.
Customers should review these terms periodically, especially before placing an order, to understand the current rules that apply to their purchase.
For questions about these terms, orders, products, shipping, returns, refunds, privacy, or customer support, please contact us using the business information below.
Company Name: Emirates Kids
Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates
Warehouse Address:
29 Kap Pin Long
Sai Kung District, New Territories
Hong Kong
Email: support@emirateskids.ae
Thank you for choosing Emirates Kids.
We are grateful to be part of your family’s shopping journey and are committed to providing children’s products that feel joyful, thoughtful, useful, and easy to shop for.
Our goal is to create a website experience that is clear, trustworthy, friendly, and aligned with responsible ecommerce practices.
Company Name: Emirates Kids
Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates
Warehouse Address:
29 Kap Pin Long
Sai Kung District, New Territories
Hong Kong
Email: support@emirateskids.ae
If you have any questions about these Terms of Service, please reach out to our support team.
We will be happy to help. 💛