Payment Method
At Emirates Kids, we want your shopping experience to feel simple, safe, and worry-free from browsing to checkout. 😊
This Payment Method page explains how payments are handled on our website, what customers should expect during checkout, and how we help protect your order information.
Accepted Payment Methods 🛒
Emirates Kids accepts the payment methods displayed at checkout.
Depending on the options available on our website at the time of purchase, you may be able to pay using supported online payment methods such as debit cards, credit cards, or other secure payment options provided through our checkout system.
All available payment options will be clearly shown before you complete your order.
Please make sure to review your order total, shipping fee, billing details, and delivery information carefully before confirming payment.
Currency 💰
All prices on the Emirates Kids website are shown in UAE currency, unless stated otherwise.
The final amount charged will be displayed at checkout before payment is completed.
Our standard shipping fee is Dhs. 15.00 AED for deliveries within the United Arab Emirates.
Any applicable product discounts, promotional offers, shipping fees, or final checkout charges will be shown clearly before you place your order.
Secure Checkout 🔐
Your payment security is very important to us.
Payments made through Emirates Kids are processed through secure third-party payment providers or ecommerce checkout systems.
These providers help process your payment safely and may use encryption, fraud prevention tools, and secure payment technology to protect your transaction.
Emirates Kids does not intentionally store your full credit card or debit card number on our own systems.
Payment Authorization ✅
When you place an order, your payment method may be authorized or charged according to the checkout process.
An order is not considered confirmed until payment has been successfully completed and accepted.
If your payment is declined, incomplete, flagged for review, or unsuccessful, your order may not be processed.
Please make sure your payment information, billing address, and contact details are accurate to avoid delays.
Order Confirmation 📩
After completing your payment, you should receive an order confirmation by email.
This confirmation may include your order number, order summary, customer details, shipping information, and payment status.
Please check your inbox carefully after placing an order.
If you do not receive an order confirmation, please check your spam or junk folder first, then contact us at support@emirateskids.ae for assistance.
Payment Issues or Failed Transactions ⚠️
Sometimes payments may fail due to reasons outside our control.
This may include incorrect card details, insufficient funds, bank restrictions, expired cards, payment provider errors, internet connection issues, billing address mismatch, or fraud prevention checks.
If your payment does not go through, please try again using the correct details or contact your bank or payment provider.
You may also contact Emirates Kids at support@emirateskids.ae if you need help confirming whether an order was received.
Pricing Accuracy 🏷️
We do our best to ensure that all prices, discounts, product offers, and checkout totals are accurate.
However, pricing errors, technical issues, or display mistakes may occasionally occur.
If we discover an error in the price of an item you ordered, we may contact you before processing the order.
In some cases, we may need to cancel the order and issue a refund if payment has already been made.
Discounts and Promotional Codes 🎁
If you have a discount code, you may enter it at checkout where the discount field is available.
Discount codes must be used before the order is completed.
Once an order has been placed, we may not be able to manually apply a discount code afterward.
Promotional codes may be subject to conditions such as expiry dates, minimum order values, product exclusions, one-time use limits, or availability restrictions.
Refunds to Original Payment Method 🔄
If a refund is approved under our Return & Refund Policy, the refund will usually be issued to the original payment method used at checkout.
Approved refunds are usually processed within 10 business days after we receive and inspect the returned item, where a return is required.
Please note that your bank, card provider, or payment service may take additional time to post the refund to your account.
For refund-related questions, please contact us at support@emirateskids.ae.
Fraud Prevention and Order Review 🛡️
To protect our customers and our business, some orders may be reviewed before processing.
We may review orders for unusual activity, payment concerns, mismatched billing information, high-risk transactions, duplicate orders, or incomplete customer details.
If additional verification is needed, we may contact you using the email address or phone number provided at checkout.
Orders that appear fraudulent, unauthorized, or in violation of our policies may be cancelled.
Customer Responsibility 📋
Customers are responsible for providing accurate payment, billing, contact, and shipping information at checkout.
Please double-check your name, email address, phone number, billing address, shipping address, and payment details before submitting your order.
Incorrect information may result in payment failure, order delay, delivery issue, or support delay.
If you notice an error after placing your order, please contact us as soon as possible at support@emirateskids.ae.
Payment Privacy 🔒
We respect your privacy and handle customer information carefully.
Payment-related information may be processed by secure payment providers in order to complete your transaction.
We may also use order and payment status information to provide customer support, prevent fraud, process refunds, and comply with business or legal requirements.
For more details about how we collect, use, and protect personal information, please review our Privacy Policy.
Business Information 🏢
Company Name: Emirates Kids
Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates
Warehouse Address:
29 Kap Pin Long
Sai Kung District, New Territories
Hong Kong
Email: support@emirateskids.ae
Need Help With Payment? 💬
If you experience any issue while paying for your order, our friendly support team is here to help.
Please contact us at:
Email: support@emirateskids.ae
To help us assist you faster, please include your full name, order number if available, the email address used at checkout, and a short description of the payment issue.
Thank you for shopping with Emirates Kids. We are happy to provide a secure and friendly checkout experience for families across the UAE. 🌈