Return & Refund Policy

At Emirates Kids, we want every family to feel happy and confident when shopping with us. Your satisfaction matters to us, and we are here to help if something is not quite right with your order. 💛

Please read our Return & Refund Policy carefully so you know how returns, exchanges, and refunds are handled.

30-Day Return Policy 📦

Emirates Kids offers a 30-day return policy.

This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition that you received it
In its original packaging, including tags, labels, manuals, accessories, and any included parts
Free from damage, stains, signs of use, washing, odors, or missing components
Accompanied by proof of purchase, such as your order confirmation or receipt

For hygiene, safety, and quality reasons, returned products must be in a condition suitable for resale.

How to Request a Return 📩

To request a return, please contact our support team at:

Email: support@emirateskids.ae

Please include the following information in your message:

Your order number
Your full name
The email address used at checkout
The item you would like to return
The reason for your return
Clear photos or videos if the item is damaged, defective, or incorrect

Once we receive your request, our team will review it and provide return instructions if your return is approved. ✅

Please do not send any items back without contacting us first. Items returned without approval may not be accepted.

Return Address 🏬

Our support team will provide the correct return instructions and return address by email after your return request is approved.

Please note that the warehouse address shown on our website is not automatically a return address unless our team specifically confirms it in writing.

Return Shipping Costs 🚚

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part.

Original shipping fees are non-refundable unless required by applicable law or unless the return is due to an issue caused by Emirates Kids.

We recommend using a trackable shipping service when returning your item, as Emirates Kids is not responsible for returned packages that are lost, delayed, or damaged during transit.

Damaged, Defective, or Incorrect Items 🔎

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incorrect, or missing parts, please contact us as soon as possible at support@emirateskids.ae so we can review the issue and help make it right. 🌟

To help us assist you faster, please include:

Your order number
A clear photo or video of the item
A clear photo of the packaging
A short description of the issue

Once reviewed, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.

Non-Returnable Items 🚫

For health, hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

Items that have been used, worn, washed, assembled, damaged, or altered
Items missing original packaging, accessories, manuals, tags, or parts
Personal care, hygiene, or baby-related items once opened or used
Items marked as final sale, clearance, or non-returnable on the product page
Gift cards or digital products, if offered
Products returned more than 30 days after delivery
Items damaged due to misuse, improper handling, or normal wear and tear

If you are unsure whether your item is eligible for return, please contact us and we will be happy to guide you. 😊

Exchanges 🔄

If you would like to exchange an item, please contact us at support@emirateskids.ae.

Exchanges are subject to product availability and approval. If the item you want is unavailable, we may offer a refund or store credit where applicable.

Refund Approval 💳

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method.

10-Day Refund Processing Time ⏱️

Approved refunds are usually processed within 10 business days after we receive and inspect the returned item.

Please note that it may take additional time for your bank, card provider, or payment service to post the refund to your account. This processing time is controlled by your financial institution and may vary.

If more than 15 business days have passed since your refund was approved, please contact us at support@emirateskids.ae so we can help review the status.

Order Cancellations 🛒

If you need to cancel or change your order, please contact us as soon as possible at support@emirateskids.ae.

We will do our best to help, but we cannot guarantee cancellation or changes once an order has already been processed, packed, or shipped.

Refused or Failed Deliveries 📍

If a package is refused, unclaimed, or cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any return shipping fees, reshipping fees, or related costs.

Refunds for failed deliveries may be reduced by applicable shipping and handling costs where permitted by law.

Contact Us 💬

If you have any questions about returns, refunds, exchanges, or damaged items, our friendly support team is always here to help.

Company Name: Emirates Kids

Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates