Shipping Policy
At Emirates Kids, we want every order to arrive safely, smoothly, and with care. We are happy to deliver our playful, creative, and educational products to families across the United Arab Emirates. 😊
Please read our Shipping Policy below to understand how orders are processed, shipped, and delivered.
Shipping Destination 📍
Emirates Kids currently ships orders within the United Arab Emirates.
At this time, we do not offer international shipping outside the UAE through our website checkout. If this changes in the future, we will update this policy accordingly.
Shipping Fee 📦
We offer a flat shipping fee of Dhs. 15.00 AED for orders delivered within the United Arab Emirates.
This shipping fee will be shown clearly at checkout before you complete your purchase.
Order Processing Time ⏱️
Once your order is placed, our team begins preparing it as quickly as possible.
Orders are usually processed within 1–2 business days, excluding weekends and public holidays.
During busy periods, promotional campaigns, holidays, or unexpected delays, processing times may take slightly longer. We truly appreciate your patience and understanding. 💛
Estimated Delivery Time 🚛
After your order has been processed and shipped, delivery may take approximately 7–15 business days, depending on your location, product availability, courier operations, and other delivery conditions.
Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as courier delays, customs processing when applicable, public holidays, weather conditions, or high order volumes.
Warehouse & Order Fulfillment 🏬
Some Emirates Kids products may be stored, processed, or shipped through our warehouse facility below:
Warehouse Address:
29 Kap Pin Long
Sai Kung District, New Territories
Hong Kong
Depending on the product ordered, some items may be fulfilled from this warehouse before being delivered to your UAE address.
Shipping Confirmation & Order Updates 📩
Once your order has been shipped, you may receive a shipping confirmation or tracking details when available.
Please make sure your email address, phone number, and shipping address are entered correctly at checkout so we can process and deliver your order without delays.
If you have a question about your order status, you can contact us anytime at:
Email: support@emirateskids.ae
To help us assist you faster, please include your order number and the email address used when placing your order. 🧸
Incorrect or Incomplete Shipping Address 🏠
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping details before placing your order. Emirates Kids is not responsible for delivery delays, failed delivery attempts, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately at support@emirateskids.ae. We will do our best to assist you, but we cannot guarantee changes once an order has already been processed or shipped.
Delayed or Missing Orders 🔎
We understand how exciting it is to receive something special for your child, and we are here to help if your order is delayed.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@emirateskids.ae so our support team can review your order and assist you.
Please include your order number, full name, and the email address used at checkout.
Multiple Items in One Order 🎁
If your order includes multiple products, they may occasionally be shipped separately depending on availability, warehouse processing, or courier handling.
If this happens, you may receive your items in separate deliveries. There is no additional shipping charge when an order is split for fulfillment.
Damaged Packages 📦
If your package arrives damaged, please contact us as soon as possible at support@emirateskids.ae.
To help us resolve the issue quickly, please include:
Your order number
A clear photo of the damaged package
A clear photo of the damaged product, if applicable
A short description of the issue
Our team will review your case and guide you through the next steps. ✅
Contact Us 💬
If you have any questions about shipping, delivery, tracking, or your order, our friendly support team is here to help.
Company Name: Emirates Kids
Business Address:
39 Al Khatm St - Al Mushrif
Abu Dhabi, W52 02
United Arab Emirates
Email: support@emirateskids.ae
Thank you for shopping with Emirates Kids. We are excited to bring thoughtful, fun, and educational products to families across the UAE. 🌈