Privacy Policy

Last Updated: 30 December 2024

This Privacy Policy describes how Emirates Kids (“we”, “us”, “our”, or the “Site”) collects, uses and discloses your personal information when you visit, use our services, make a purchase from our website, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use and disclosure of your personal information as described below. If you do not agree, please do not use our Services.

Company Information

📍 Address
United Arab Emirates

📧 Email
support@emirateskids.ae

Personal Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Examples of information we collect include:

Device Information
Examples: web browser, IP address, time zone, cookies and browsing activity.
Purpose: to load the Site correctly and improve performance and security.

Order Information
Examples: name, billing and shipping address, payment details (processed securely via third-party providers), email address and phone number.
Purpose: to fulfil orders, process payments and provide customer support.

Customer Support Information
Examples: information you provide when contacting us.
Purpose: to assist you and improve our services.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you regarding purchases or enquiries

  • Screen orders for fraud or security risks

  • Improve our Services and customer experience

  • Provide marketing communications where permitted by law and in line with your preferences

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Service providers who assist with website hosting, payment processing, order fulfilment, shipping, analytics and customer support

  • Business and marketing partners such as Shopify, in accordance with their own privacy policies

  • When required to comply with legal obligations or protect our legal rights

  • In connection with a business transaction such as a merger, restructuring or sale

We do not sell personal information.

User-Generated Content

Our Services may allow you to submit reviews or other content. Any information you choose to make public may be accessible by others. We are not responsible for the privacy or security of information you voluntarily share in public areas of the Site.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party sites. Please review their policies before providing personal information.

Children’s Data

Our Services are intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Security and Retention of Information

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights (UAE & International Users)

Depending on your location, including under applicable United Arab Emirates data protection laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion where applicable

  • Withdraw consent to processing

  • Manage marketing preferences

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored and processed outside your country of residence, including by third-party service providers. Where required, we use recognised safeguards to protect your data in accordance with applicable laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

📍 Address
United Arab Emirates

📧 Email
support@emirateskids.ae

Thank you for trusting Emirates Kids.
Your privacy and confidence matter to us 💙